Setting up the insurance in the first place and keeping track of my score was very easy and I found it quite informative to see how I was driving. The only problem came when I went to cancel the policy and move elsewhere. Despite cancelling the policy by the date I was required to, the full renewal price (some ?500) was taken out of my account. When I phoned to ask for it to be refunded, the advisor was happy to help however upon checking my bank later that day I found that she had not refunded the money and had actually taken the renewal price out of my account again. As a result of this, my account went into it's overdraft and I had to contact the bank to try and avoid any charges for this. I then had to wait for 2/3 days for the refund to come through the banking system and so was left with no money in my account and day-to-day bills still coming in. I was disappointed with the lack of support Hastings gave me in light of the fact they took just over ?1,000 from my account.