I had quite a distressing experience with Smart Miles. I was threatened to have my insurance cancelled due to my score being at 39 instead of 40 due to my time of day driving. I work night shifts occasionally so this was essential. The website specifically promoted no curfews at my time of purchasing which I later was told meant that it would still give me a bad score if I drove within the selected times. My braking was also said to be poor and I was told this could be due to traffic conditions and was no indication of my actual driving which makes no sense as the box was not meant to monitor external factors or let them effect my score. Overall I felt like I was not given any proper advice on how to improve my score and was not given any solid information from anybody at the company. I feel as though I was treated extremely poorly by Smart Miles and thus chose not to continue my insurance with them.