I was looking for insurance for myself and my daughter. And Hastings looked like the ideal company, the service from telematics was exceptional (smartbox suppliers). However the customer service is shocking at Hastings. I phoned to ask a couple of questions about my policy and the woman called Holly I think was extremely rude. She talked over me, and didn't listen to what I was asking. She's didn't accommodate me or help me with my policy and when I had started crying she talked even louder over me. I then cancelled my policy because she's hadn't listened to what I said tried to add a ?700 premium. The terms and conditions she stated on the phone where different to the ones I have on file so I'm glad to get away from them. Hope you all think twice before going with Hastings - complete waste of time.