The only word that comes to mind is useless. This was my first ever car insurance which naturally cost me an arm and a leg. The smart miles box was ok but I hated the fact there was a curfew which didn?t allow me to use my car between 10pm-5pm without being penalised, it felt like an over controlling parent and a lack of freedom. Hastings have also been uncooperative in regards to claims and gave me incorrect information which has affected my policy with my new insurance meaning I had to pay more. They also tried to take money out of my account without my permission but then claimed they had sent out information but didn?t. As a young person I felt like I was taken advantage of because of my age and I will not be continuing my car insurance with them ever again. A waste of ?1200 and a poor experience, would not recommend.