The email I've received asking to leave a review states I've purchased on the 16th of August. I don't know exactly what this is, presumably car insurance renewal, though I have received no other confirmation or receipt of this. I contacted the company via phone to ask to renew my insurance, but to pay monthly. The information the phone operator had was not completely correct and, though he said my request would not be a problem. I received another email not long after the phone call, warning that if my insurance was not paid in full it would be cancelled. I have sent an email following this to enquire what exactly is happening, but not received a reply as of yet (though I understand there is a usual delay with emails and do not expect an immediate response). At this moment in time I'm left unsure if I have insurance or not. I don't know it it is related to a computer error or a person error, but is overall disappointing and I am likely to use a different provider, whom I feel will be more reliable.