I wouldn't normally post this but since I got an email asking for feedback... I emailed about my insurance renewal, as they sent me a price and said that I was saving ?200 from last years insurance quote, when in actual fact it was only a saving of ?30. I got a holding email from someone in a different department to say that my query would be responded in the next few days. No one did respond to say why the information given to me was wrong. My insurance was then automatically renewed and I'm still not sure why they told me I'd be saving ?200. I had a good experience with them last year though. I probably wouldn't use them again next year as I don't want a black box in my car forever.