Michelle Evans
Back in May i notified Hastings of a very small incident in my car, whereby my car and another slightly clashed wing mirrors. I didn't make any claim and neither has the other party as we never took any details from each other. When it came round to receiving my email regarding my renewal this month, my premium had shot up and my no claims bonus had been taken away from me. I was given no prior warning or explanation as to why this was, just left me to find out for myself. I was told that for 6 months after the 'notification' they have to leave the channel open for a claim and therefore I now have to pay ?30 a month for my insurance because of this and I have no choice to go with another company because I don't have my no claims so it's quite clever how they do it really. I sincerely hope my premium will go back down when they find the people don't claim because they have absolutely no details and there was no damage done for a claim. Also just to add that when I was sent my renewal last year, I renewed after seeing how good the price was, only to receive an email a few months back to tell me i'd actually been paying more and they had only just noticed the mistake. I might add as well that I was told the 'notification' may still affect my premium despite a claim not being made and I find this shocking as the first person I spoke to on the phone said I had one of the best driving ratings he has seen in a very long time.
5 years ago
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Hastings Direct Smart Miles has a 3.3 average rating from 1,960 reviews

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