Anonymous
I CANCELLED MY POLICY ANS I WAS EXPECTING A CANCELLATION CHARGE AS PER THEIR TERMS AND CONDITIONS OF £45, BUT THEN I WAS HIT WITH AN ADDITIONAL £125 IN "OTHER FEES AS PER TERMS AND CONDITIONS". I LOOKED AT THEIR TERMS AND CONDITIONS AND NO WHERE DOES IT STATE THAT UPON CANCELLATION YOU WILL BE CHARGED OTHER FEES. WHEN I CALLED AND ASKED THEM ABOUT THIS, I WAS REFERRED TO THE PAGES ON "LEGAL STATEMENTS PAGE 2" AND PAGE 25 AS WELL AS THEIR FEES PAGE. NO WHERE I GUARANTEE YOU DID I FIND ANY TEXT STATING THAT YOU WOULD BE CHARGED ADDITIONAL "OTHER FEES" FOR CANCELLATION. THEY RELY ON THEIR CUSTOMERS JUST NOT BOTHERING TO CHECK THEIR TERMS AND CONDITIONS AND GET AWAY WITH CHARGING ADDITIONAL OTHER FEES WITH NO REAL JUSTIFICATION. AVOID THEM LIKE THE PLAGUE
4 years ago
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