Never have I experienced such poor customer service if I ran my business like this I would be bankrupt in a month Staff have no interest in customer service Payed upfront £1600 pounds for a policy for my son with smart miles box last November he got all the usual threats every one gets to cancel for late night driving not driving etc etc Cancelled policy told no refund as a claim was outstanding against my son which has since been thrown out contacted Hastings after this and the now don’t recognise our policy number what a load of bull will be taking this much further