i will never get insurance with this place again! Customer service is absolutely diabolical which lead to my insurance being cancelled because they failed to contact me after saying they would, I then contacted them to annoyingly find out it was too late to have my box fitted! even though I agreed to pay a fine of £45 for my smartmiles box to be fitted after already paying the £135 they would not help me out at all they just cancelled my insurance and is now chasing me for £110 after they had the cheek to cancel it. I was a reliable customer my payment where never late.