SHOCKING CUSTOMER SERVICE & T&C's... they automatically renewed my insurance for, surprise surprise, a much larger amount that last year... However I had insured elsewhere, unbeknown to me I had agreed to auto-renewal (my bad and hands up), £191 on my credit card which I challenged, they then issue a £57 refund... Absolute joke of a company, the people who answer are condescending and insulting. They keep 2x admin charges and all their commission, and then tell you to ring the actual insurer to challenge it. They are not willing to support their customers and just want to shaft you, in the process they are disgustingly rude to deal with!! Funnily enough the MD "is never in the office and doesn't deal with customers"... I am proceeding with a complaint via the FCA, and WILL be finding this wimpy MD! Absolutely fuming at this company, they've shafted me for £130!!!