It wasn't made clear on buying the policy that I am unable to drive any other car other than my own. I had to make a claim as I left my car and came back to it with my friends and found it damaged and no-one had left a note on the car. The initial response was good, they emailed me instructions on how to get a body repair and where, and that I would be allocated a courtesy car. I took my car in, it was examined, a date was arranged, all fine. A few days later I received an email saying that I had contacted them to cancel my repair and they had noted it down on my policy and the repair couldn't be rearranged! I rang them up and couldn't get connected, tried several times all to no effect. I emailed them to say I had taken the car and had a date for the repair. Waited days then they emailed me to say that they had noted this down. I went along to the body repairer wondering if I still had a booking!! Cannot fault repairers and the courtesy car was a dream to drive. I am not going to renew my policy with Insure Pink again as I was not at all impressed with their customer service. Fancy saying that I had contacted them saying I had cancelled my repair? This was a lie.