Car was stolen. No problem we thought - they can track it! No. First they need a crime ref number form the police, not a CAD number which you get when you report a theft. Took 3 days to get a meeting with the police and get a crime reference number so even though they knew the car had been stolen they wouldn't track it. Personally I would have thought the moment it was reported they should track it??? Suffice to say 3 weeks later we can get no information from them at all. Total rubbish, no customer service skills and evidently flawed technology. Do not use!