Everything was great at the start as it always is they want your money don't they..? Had to make a windscreen claim (crack running from drivers side to the centre) They put me through to auto windscreens then problems started. Was told they would get back to me next day. Came and went no contact. Phoned the third day, told the same. No contact so waited over the weekend. Again no contact phoned insurance they washed their hands of the issue and put me through to auto windscreens. I explained to auto windscreen the crack was in line of sight etc. They gave me an appointment a month away. I was disappointed in the lack of communications and the bad service which was initially good. Insurethebox said if I went elsewhere they would not pay out more than £130. I paid for the replacement myself via auto glass. I like how the customer service team also advised on the glass without seeing the damage.