I was driving for a year when whilst on a drive on the motorway I was hit by a truck when he tried to swop lains. He clipped the front of my car with the back of his trailer. After having my car recovered I then began with making a claim. However because where the truck hit me there is no cameras on that stretch of motorway for 5 miles either way. I also couldn't remember the registration plate of the truck because that was the last thing on my mind when the front of my car was completely obliterated. Since we couldn't find the truck I was forced to claim on my own insurance. Im a 19 year old male so you can imagine how much I didn't want to claim because of the price my insurance would be next year. My insurance then forced me into a corner saying that my car was a write off and that it couldn't be repaired. Because they told me that the only thing I could do was claim. A few days later I was then told that my insurance had to collect my car to take it to one of the garages to acces the damage to my car. How could they tell me that may car was a write off then they clearly have not even looked at the car! So because I felt like my insurance was trying to basically screw me I got a private garage to look at he pictures I took of my car and see what they think. They said they think they could fix it and that they really doubt that it is a write off. With them telling me that I rang up the insurance and asked if I could cancel my claim and get my car back. They told me that I would have to pay all the recovery cost which I understand and all the storage costs that I was never aware of. All in all it would cost me £600 just to be able to collect me car! What I'm saying is ever since I got involved with the insurance that have pushed me into a corner and forced me to go with them. For any young drives going with insure the box because they are the cheapest, don't! The customer service is terrible because no body knows what's going on! I actually hate this insurance company!