Do not insure your car with Insure the Box. The reason why they make their quotes so much cheaper is because you aren't paying for the customer service. It is appalling. Emailed and within an hour got an automatic reply saying somebody will get back to me within 48 hours, of course 48 hours passed, ended up waiting a week to get an email back and still nothing, so called up, their recorded start is ridiculously slow you wait 3 minutes just to listen to that, then get put on hold for half an hour to be told the department can't help so wait another half hour being transferred to the correct department (even after pressing the correct selection for the department you need). Finally got through to somebody and they sounded like they didn't even want to be on the phone to me, not surprising really when you work for such a terrible company, I certainly wouldn't want to be working there! I also spent a good 20 mins waiting on live chat to get through to somebody and every 2 minutes getting the same 'Current waiting time is 13 minutes, thank you for your patience' you start to lose patience after a while, it got very repetitive and boring and I can safely say I will not be using this company again nor will I be recommending them to anybody! Oh, and you can also tell their administration is rubbish when you get 4 copies of the same renewal letter & quote even after you've cancelled your renewal! Bloody cheek of a company that will also try to rip you off the second year when they give you a renewal quote based on 'your previous years driving records' which is false information too because they judge you on the time of day to travel! I work, I can't not travel at rush hour, it is impossible unless they want to pay for me to lose hours at work etc just to make their stupid box happy. Absolute waste of a company and wasting a lot of people's time. DO NOT USE!! So many bad reviews!!