previous positive experience with the insurance and customer service. now very disappointed with the customer service regarding my insurance renewal. been with insure the box for 6 years, now my renewal quote came due for 11k! owning vauxhall corsa, not a maserati! i rejected it, paperwork still followed thanking me for insuring w them! another quotation done still very high, when i said i am not happy with it, no better quotation offered to keep me with them as for being loyal customer and a good driver, just thank you for your call and good bye. obviously they have enough new customers no need to keep the old ones. time to move on