I bought 10000 miles and paid in full. The box was fitted without any problems. 7 months into the policy I received an email saying I was nearly exceeding my 6000 mile policy limit. I am too stressed to go into detail but needless to say there have been many emails and phone calls regarding this. I was assured the problem had been sorted. I then received notice that they were cancelling my policy on 20th December as I had failed to purchase more miles. Again more very long and tedious phone conversations. I was contacted by one of the team to assure me the mistake was all theirs and that the policy would not be cancelled. I called on 21st December just to check the policy was still live and was told it was completely sorted. Today, 30th December I have received another email saying I need to purchase more miles as I have exceeded my 6000 mile policy. I have just given up after spending 45 minutes on hold. I am so angry. The incompetence of this company is unbelievable! I would not recommend them to my worst enemy.