I am counting down the days until my policy with Insure The Box expires. I can it wait to join a more helpful and more professional insurance company. I highly regret giving this company my money, would have much rather paid extra and gone with a better insurance company. 1 star is all too much. I had an accident and tried to get hold of Insure the box but I was on hold so long my phone battery died! After a good few attempts and a lot more patience I finally got to speak to a human being, not that I could understand what they were saying. My car was also vandalised and yet again could not get hold of Insure the box for love nor money! I even emailed customer service and didn't even get a reply! The problem still hasn't been resolved but I simply cannot listen to that **** music on hold for hours, will pay out of my own pocket. Very dissatisfied.