Absolutely useless! Avoid at all cost! Went with this insurance as they was the cheapest (just passed my test) and had no problems with them till the day a lady reversed into the side of my car (then blamed me and said it was my fault) so I rang the insurance to let them know what happened, I didn't make a claim as there wasn't much damage and to be honest, I really couldn't be bothered with all the hassle. The next day I had an email from them the next day which wasn't written very well and I couldn't understand it at all! I wanted to the ring them back to find out what the email meant and what will happen as the lady is trying to claim off my insurance for hitting me.. but the calls to this company costs 55p a minute! absolutely disgusting! So I emailed them instead. It's been over a week and I've had not one reply and I've emailed them several times. So I'm worrying of what's going to happened I can't afford to call them as it's too expensive! At least employ staff who can be bothered to at least email back for god sake! All this company cares about is your money! nothing else. Avoid this terrible car insurance at all cost, even if you have to pay a bit more, just do it! Worst car insurance company EVER.