My insurance renewal in January 2017 tripled , so cancelled the renewal and signed up with someone else. Yet in February i was charged for the new policy !!!, they have created a Direct debit themselves and collected the money . I rang them and been told it was a COMPUTER GENERATED mistake and they will refund me in 5 days . Its 2 weeks and no money refund. Will keep ringing them and emailing as well as complain to the financial ombudsmen if not resolved promptly.
8 years ago
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