Absolutely avoid Ladybird Insurance. Unless you want to be treated like you are only worth the money and not as a valid customer or even human. I have been with them for over a year shoddy customer service most times. However now they have refused to allow me to transfer my insurance to another much less valued vehicle temporarily whilst my BMW 3 series that I pay very high insurance for is mended. The person I spoke to could not provide me with a reason nor would he allow me to speak to anybody else to take my complaint further he refused my right to complain. I have never missed a payment my premium is being paid on a vehicle which is undertaking repairs and I simply wanted to insure my temporary car. Considering it’s two days before Christmas we are in a pandemic short journeys need to be made just in case to buy essentials as well as several pharmacy and doctors appointments for my son and this company refused to help me or provide a reason why they would not. Absolutely disgusting customer service during a horrible year and right before Christmas. Definitely do not put your trust or hard earned money into this company.