I have tried calling on 19 occasions over 5 months to amend my policy and been on hold for between 45 mins and 3 hrs and as yet not got hold of anyone. I’ve eithe been cut off at 5.30 or staff have hung up as soon as they answer. I’ve emailed and written a letter and now going to complain to the ombudsman as this is disgraceful customer service. Covid isn’t an excuse for such poor contact centre provision
4 years ago
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