Really bad experience with car insurance. Difficult to deal with (endless texts asking me to upload docs after I had phoned and been told I had done everything). My son came home from Uni and I tried to add to the Policy, told not possible so found alternative insurance and phoned to cancel Policy (5 months left on Policy) only to be told that there was a £75 admin fee to cancel and that they retained another £10 (no idea why) and therefore only £14 to return. When I pointed out that £75 was outrageous as an admin fee to cancel I was told I'd agreed to this in the terms and conditions. I would definitely not recommend and will be avoiding in future.
6 years ago
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