Used Confused.com and was transferred to Ladybird with a very good quote, so paid up front. Then phoned Ladybird as instructed to verify details. Waited very long time on phone to be connected. Customer Services Rep very, very keen to sell extras I didn't want and actually talked me into taking one of them; wish I hadn't. He wouldn't let me cancel policy without a hefty cancellation fee. He didn't explain that the £400 excess on Confused was actually more than double that. Wish I hadn't gone to Ladybird. WARNING to other young drivers - have an older/experienced driver with you when phoning Ladybird.
5 years ago
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