Abysmal company. Lost car key, blocking both cars in drive on weekend before Christmas. They dilly-dallyed; then told us we weren't covered. We were. We had to give them their own documents, highlighted and proof of purchase. They then outsourced it to a company call CoPlus (equally rubbish) who didn't do anything the whole weekend. Then on Monday CoPlus suddenly started asking for further documents, which we couldn't find immediately. In short we're now having to pay privately for emergency car key engineer to come out so we can get to work. We'll try going to ombudsman, but doubt it'll achieve anything.