Hi, I would like to complain Upon to staff that I Spoke to on the 09/04/20 at 9.15 with a male and 9.40 with a women. I would like to say the 2 staff members I have spoken to, have been extremely rude, very terrible customer service and wasn’t helpful at all. I phoned to speak to them regarding the the renewal of my insurance that went ahead without my consent. The only thing I received from the company was a text message which stated “We have emailed you the coming years renewal price. Please check all information is correct if so, sit back and we will renew your policy automatically.” I spoke to the both workers and explain to them the issue that I didn’t receive an email that’s because my email was hacked, but I did get their message and I was being honest. Moreover, I previously spoke to another colleague of them and told him that My insurance will expire on 5th May 2020 after midnight, and I will be processing into selling my car. The lady and the gentleman i spoke to, refused and said that I have to pay the full amount and in fact, I am in debts. This I said I am willing to pay the cancellation fee as long as they don’t cause me a headache as I am a happy customer and I really loved staying with them. The lady started speaking to me in a rude tone and said I owe £36, where as, her other colleague said I owe £11. This worried me as I was thinking what are their aim to steal from me. Moreover, I politely asked her if I could speak to the manger she said “his not on sight today”. I have worked and I know how a company runs and for her to try lie is embarrassing. Moreover, when i asked her what’s the cancellation policy, she got offended and started getting rude. I see this as a fraud and I am soo displeased to not stay with them and have such people bring the reputation, shame to the company and lose customers. This really effect me and caused me so much headache, I have studies to focus on, meanwhile these people are figuring ways to try steal of me. This behaviour is unexpected and I would not ever go back to this company or recommend people. However, a colleague of theirs Borgia called me and spoke to me so nicely, with manners. I started crying cause of how much the conversation with the other 2 colleagues effected so Georgia help me so much and I thank her so much she was so helpful. We need people like Georgia AMAZING customer service! I can’t thank her enough.