I was with MCE insurance for 12 months an my renewal came up, I had to take out another policy which the deposit was 276 pound which I paid but they had took the deposit twice! I phoned them up an it too 3 hours too get through to someone who then said they will send the complaint to the finance side! Apart from that everything was straight forward and ok they send all your documents straight away and have an app you can look at them or get them up whenever you need to. The only problem is getting in touch with them if you have a problem. They are good enough when you finally get through to them on the phone! But why they too the deposit twice I still have to find out it’s been 5 days an still no one has got back to me.