Total Sham or is it a Scam.
Don’t get me wrong but the price was brilliant and I decided to pay it monthly which I had to do on my card as they don’t do Standing orders 😳
All was fine but my card expired and and my bank issued a new one but they had moved away from visa and now it’s a MasterCard. Unknown to me MCE don’t take MasterCard snd also I didn’t realise about the card number changing, Let alone all the companies I’d used my old card with.
MCE called me wanting me to pay late charges of £30 because of it.
As they didn’t take MasterCard nor took Standing orders I reluctantly paid it on my wife’s card. I wasn’t happy about paying the charge as it was out of my hands.
It gets better, last week the phone rang snd it was MCE again saying I had an outstanding debt cuz I’d missed December,(my last payment). I hadn’t realised they had kept my wife’s card details tried taking payment but it failed.
My wife’s card had done the same expired, and transformed into a MasterCard.
Staff wasn’t understanding, unhelpful and intimidating, just stated they would get their debt collector to recover it if I didn’t pay the other £30 late charge.
Never again will I used MCE as I think they don’t do standing orders or DD’s just so they can add charges to your account.
At this rate I should have gone with someone else, I would have saved money.
4 years ago
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