Wow they really want to let you talk about customer service??? Rip off merchants this company stating they couldn't take payments via direct debit and say continuous payments were failing as funds weren't available when there was money sat there..funnily enough when there was 30 quid on top they were able to take the payment no problem at all.. customer service was like groundhog day where you can't speak to anyone about your issue with mce but they'd be happy to take the payment plus 30 quid....customer resolution team were going to ring me back to sort within 72 hours but then 12 hours later mce took the full payment anyway including the extra 30 quid...fuming and very lucky there isn't a local office