Price was acceptable so I stayed with them for another year, however the operator I spoke to sounded really bored and didn`t want to be there. He was obviously reading the script about T&C`s from the screen and was speaking so fast his words were almost slurring into each other, as a result he was barely understandable. I asked him to slow down so I could understand what he was saying which he did for only a few seconds and then went back to his fast gabbling talk. It was so bad I considered hanging up and re-dialling so I might get another operator. I`m not hard of hearing but if you were the phone call would have been impossible. I just got the impression he didn`t have any interest in his job or customer relations, it was all too much bother. Over the last few years previous operators have always been fine but if you were a first time customer it would definitely put you off. Sorry MCE but that`s how it was, not happy with the customer service.