Very poor service. I rang to make a change to my policy they got the dates wrong which meant I had no cover. Initially tried the on line chat but the adviser could not understand my problem never mind fix it. Spoke to an adviser who said a manager would ring me back same day but no one rang for 2 days. Rang a total of 6 times and no-one could make a date change to the policy. Kept getting transferred to other departments and got cut off 3 times. They even tried the old ploy of customer service centres saying that all managers were in a meeting. In the end got temporary cover which cost me an additional £93.42 which I'm going to try to claim back.