STAY AWAY! Absolutely terrible customer service - for a simple renewal process (I had received an email quote a few days prior), had to call them and wait on hold for over 20 minutes. Once you get through to someone in their Vietnamese call centre (with a terrible connection quality and a HUGE delay which makes communicating even more difficult) you have to give them all the original information again, and even though I was just wanting to activate the quote they sent me a few days prior, they said that they needed to generate a new quote - which came in at more than £100 more than the reneway quote I received via email! STAY AWAY, STAY AWAY!