Look the renewal was eventually dealt with yesterday and renewed but I wanted to change my address and I was charged £17 for the pleasure and my policy would have ran out 5 days later. Most other insurance companies I have been with over the years wouldn’t have charged you for changing my home address as it was so close to the renewal date. The other point is I was put through to 3 different people for my renewal, the first two as had been said English was not their first language and the found it hard to understand me, thank god for the third guy Billy who dealt with and understood me very easily. Job done, but between the 3 people I had to deal with I was on the phone for the best part of 2 hours on hold most of the time NOT GOOD MCE! and dealing with the first two guys was VERY STRESSFUL! Over all not a good experience and I think 3 stars I have given has been quite generous.