Very tedious and confusing to renew my policy this year. When I phoned the number from the email you sent me i was told it was the wrong number and somebody would call me back. They didn't so I tried to renew directly on line but instead of quoting my reference number I was forced to raise a new quote. I tried to use the online chat but was told that they were too busy to deal with me and that I should email. I did this only to be told it might take 72 hours for a reply. I then phoned the original number again and was forced to go through everything you already knew about me and I eventually paid £0.47 more than your original email quoted. Much too tedious and frustrating.