I had an incident where I was not to blame. The 3rd party tried to make a claim against me. I did get my claim through someone different (McCams) who claimed on my behalf through the 3rd party's insurance and was settled down. MCE had the chick to take a years ncb away from me. Their reason is that it was a claim against my policy even that I was not to blame. I did not even made the claim!! To get my vehicle changed on my policy, their charged me £70!!!!!! What sort of business is this?!? What customer services is this?!? Money grabbing c***s. It's now my 2nd year with them, and trust me, it is definitely the last one. Their charges are excessively more then what the work of changing few things on their PC costs!!!