I am useless on computers and trying to get into my portal was dreadful. In the end I telephoned three times, the first two people I spoke to said I had to do it on line and one even put the phone down. Eventually my partner rang and spoke to Lawrence who was very patient and talked her through getting onto my portal and I was able to complete my insurance. However, I think that there is not enough thought given to people such as me who cannot get on with technology and feel you should consider renewing by telephone. I have written to your Chief Executive Officer in the hopes that something can be done for people left behind.