I just had an extremely frustrating experience trying to clarify points of my renewal policy. Logged onto the portal which gave few options. Tried through this to message the team, this didn't work. Called the number and selected the option 'issues with portal' to then be told by the call taker to log on to my portal, which I was. Unfortunately I found the call taker very difficult to understand and she kept asking me to do what I'd already done. After going around in circles for a while she then told me that i have to log into a new portal of which there was no mention of previously and no instruction. As well as that, my premium has gone up by around 30% Not a good experience this year, wouldn't recommend.