Bought insurance on,I've, had screenshot to say insured, but no communication. Phoned to ask for acknowledgement, policy etc and couldn't find it- could find my payment and said insured, it's fine and ride on . . . Still no details by end of week so phoned again - no live policy would I like to buy another? Promised to sort it out but no call back so rang again - informed no live policy but they had provided a quote!ni demanded my money back, but couldn't help as no policy to cancel . . . Ignored and no deposit returned, no acknowledgement of my complaint for 1 week, so emailed CEO Julian Edwards and British superbike as MCE are their sponsor - and as if by magic, complaint heard and money refunded . . . . And then told I had a policy all along! Never heard so much bullsh!t in my life. Wouldn't touch with a barge pole!!!!!