The most UNORGANISED company we have EVER had to deal with! Non-Fault total loss claim took 3 months to confirm settlement, took a further month and a half to receive cheque for pay out after chasing and chasing! And we had to salvage the vehicle our self in which they said the salvage amount was £517.00 though we were unlikely to achieve it (Their words) So we took a loss on that after having to sell on the bike ourselves. Refused to pay the difference. Refused to pay the estimate they asked us to organise (transported bike there, storage etc. estimate itself) so we had to pay the garage ourselves. Still not received a refund for cancellation of the policy. Nobody has a clue on the phone or email and we did all the work and so much chasing to get OUR money. It was hard enough to get people on the phone and the phone was often put down before getting to speak to anyone because there was a wait on the line. Disgraceful, appalling, rude company. DO NOT USE! PLEASE! Still awaiting refund now. So disappointed.