very long telephone queue and 30 mins answering questions for a renewal on a duel bike policy only to come back with a price increase of £110 on last year, went on their web site and got a quote £75 cheaper i rang them back to ask why only to be told the person who gave me the original quote will ring back in 5-10 mins. 3 hours later no response i rang and queued again had to go through the whole process again magically they got the same price as i did still £40 dearer than last year , not the best customer service
8 years ago
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