As seems to have come up on here a few times their renewal system is very poor, quoted different prices through compare websites to over the phone. Their customer services also told me that if it was cheaper through the compare site to buy online there as they couldn't match the price - which seems crazy. The quote experience is also pretty rubbish, as when I ring up about a renewal quote I don't expect to have to tell the call centre all my complete details again as if it's a new quote - very frustrating.
8 years ago
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