Several abortive attempts to contact by phone when renewal was required then had to endure an excruciating long & tedious phone call just to confirm that everything was exactly the same as last year to get a quote Phoned back a week later to accept the quote and make payment to renew insurance (tried to get through 3 x times but no answer) then had to go through the whole pantomime of the same questions yet again for the privilege of paying 30% more than last year! To summarise probably about an hour of my life wasted for no good reason, no wonder people drive around with no insurance!