We renewed our insurance on the morning Monday 07/08/2017 and received an 2 e-mails at 15.00 on that day when I went into the portal it was our old documents not our new policy. I rang your office on 08/08/2017 and was told the new documents had not yet been produced and would be with us in the next 48 hrs. By Monday 14/08/2017 I rang again and the gentleman I spoke to said that he would re send them which he did when I then went into the portal there was policy details, letter from you and receipt for the payment but no policy documents so I rang again and spoke to a Lyndsey Shorrock who sorted it all out for us and was the most helpful of all of the staff I spoke to I can not praise her highly enough but feel that it was unacceptable that it took 3 phone calls and a week to get our policy documents.