I completed my insurance application on line and it quoted £238. When I went to pay it wouldn't accept payment so I used the telephone option. Although the operator could see my quote I had to go through the whole process again and was told it would be over £260 some £30 more! I challenged this and after the operator spoke with the manager it was reduced to £250. I was kept on the line for an excessively long time as I had to go through the quote process andthe many scipts the operator had to read me. I hope it is not a premier telephone. Not a pleasant experience.