Initial renewal quote significantly higher than their quote via a price comparison website (£320 v £260 or 20%). Call centre drone agreed that best/only sensible course of action was to allow current insurance to lapse and buy "new" online.
Advised that documentation for the new policy would be available via their customer portal - important bits, like everything except the covering letter, missing.
What, you expect fair dealing and efficiency from the financial services industry?
6 years ago
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