It took two 15 minute attempts before getting through. Even though it was a UK number, I was answered by a lady in a call centre somewhere other than the UK. The call was deliberately stalled on numerous occasions. Lengthy pauses. Mistakes when repeating things that I had told her even though she was looking at the form I had filled in on line. I guessed when giving her the long card number that she would come back and say 'that was declined, can I take the long car number again?' It is very obvious that the staff are trained to keep the conversation going for as long as possible. Why else have an 08 number?