So these complete clowns have now been sitting on my claim for over 3 weeks without authorising repairs to my vehicle caused by THEIR client. If you try to contact them they will either cut you off or route you to a different department...then cut you off. If I did my job as incompetently as they do theirs then I'd be fired. Absolute disgrace and a complete joke of a company. On the plus side I am using an accident management company who have given me a like for like car but in my case have very kindly upgraded. Well MCE, take my repair bill and add £220 a day for BMW 640d (now up to 21 days). Ouch...and all because you are not professional enough to pull your finger out.