Renewal process all geared around online - don’t even bother trying to get through to the call centre as you’ll just wait for ever then discover a big call charge from your mobile provider. The only way to speak to someone is to go to online chat (a bot) and request a callback. Why MCE can’t provide a straight renewal quote based on last year’s info I don’t know. Couldn’t use the customer portal either as it wouldn’t let me in. Very frustrating renewal process.
4 years ago
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