I found the on-line quotation form fairly straightforward to complete but, having made one or two adjustments, the system then asked me to ring for a quotation. I spent some time on hold - during which time the automated response suggested I use the on-line system to avoid waiting (!!) - and then reached a very helpful staff member. However, she needed to refer me to another department. I then spent a considerable amount of time on hold again and in the end had to ring off and ring back! The second staff member I spoke to was also very helpful and we were able to complete the insurance purchase. However, like other customers, I was told that my documents would be with me by email within 48 hours and I have not yet received these either by post or email. The rating I have given MCE Insurance takes account of all the pros and cons of my customer experience but I confess that the price of my MCE Insurance was by far the best available from several comparison websites that I tried.